Frequently Asked Questions
Everything you need to know about your order and the GIA world.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international express shipping can take 5-10 business days depending on your location and customs processing.
What is your return policy?
We accept returns for a store credit or exchange within 30 days of delivery, provided the items are in original condition with all tags attached. Please note that certain sale items may be final sale.
How do I find my size?
Each product page features a detailed size guide. Our styles often range from XXS to XL. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric stretch details.
Do I have to pay for international duties and taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are the responsibility of the customer and are usually collected by the carrier upon delivery.
Can I cancel or change my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations. Please double-check your shipping address and cart before confirming.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna for eligible regions.